Frequently Asked Questions
Everything you need to know about your Kyan Atelier experience.
Ordering & Sizing
How do I choose the right size?
Our pieces are designed to sculpt and enhance your natural shape. Please refer to our
Size Chart.
If you are between sizes, we recommend sizing down for a more snatched fit or up for comfort.
What if I’m unsure about my size?
We’re happy to assist. Please
contact us
before placing your order for personalized guidance.
Shipping & Delivery
How long does shipping take?
Processing times vary depending on the piece. Ready-to-wear items typically ship within 2 weeks, while made-to-order pieces require additional production time. Shipping timelines will be provided at checkout.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.
Custom vs Ready-to-Wear
What is the difference between custom and ready-to-wear?
Ready-to-wear pieces are available in standard sizes and can be shipped shortly after purchase. Custom Kyan pieces are designed specifically for you, tailored to your measurements and vision.
How do I start a custom order?
You can begin your custom journey by visiting our
Custom Kyan
page and booking a consultation.
Care Instructions
How should I care for my garment?
To preserve the integrity of your piece, we recommend gentle handling and professional dry cleaning where necessary. Avoid machine washing structured garments such as corsets.
Returns & Exchanges
Do you accept returns?
Due to the nature of our designs, all sales are final. Each piece is created with intention and care, and we encourage you to review sizing and details carefully before purchasing.
Restocks
Will sold out items be restocked?
Most Kyan Atelier pieces are released in limited quantities and are not restocked once sold out. This preserves the exclusivity of each design.
How can I stay updated on new releases?
Become a Kyan Muse to receive early access to new drops, private releases, and exclusive updates.
Still have questions? Contact us.